Support gives the impression that they have no interest in their customers. ALmost as if they don't want the work and prefer to palm off people to avoid work at all cost. Very unprofessional and a totally inept attitude.

Thanks for making the web a better place. VaultPress is a real-time backup and security scanning service designed and built by Automattic, the same company that operates (and backs up!) millions of sites on WordPress.com. I am happy that this plugin is made by a big responsible company. I feel secure and safe now. Thanks for making such plugin,

VaultPress was successful in migrating a tricky WP site to a new Host. They stuck with it from beginning to end. Could not be happier with the support. They definitely know what they are doing. The Restore product saved me. Big thanks to Mark Z.

Not only have my websites been hacked without VaultPress detecting it (one is hacked right now, but VaultPress beams, "We've detected no security threats!"), but I've never been able to restore one of the daily backups I PAY FOR. Exactly what is the point of a backup if you can't restore it? I guess I don't get what this PAID PLUGIN is supposed to do. As far as I can tell, it does nothing.

Why can’t I use Vaultpress without installing Jetpack? Vaultpress was excellent. But now I have to install this bloated monster called “Jetpack” just to make backups work. Bye Bye Vaultpress and Never again Jetpack.

I love vaultpress. I have had no problems with their services. The support is exemplary. I shoot them an email, I get a prompt reply. If I mark it as an emergency, I get an even much faster reply. It is exactly what it claims to be. I read these other negative reviews and I have to laugh. One says 'my bandwidth went up'...well, yeah, you are off loading your entire site once everyday, duh. Another says that they no longer offer Vaultpress as a Stand-alone service and have packaged it with Jetpack and they don't need Jetpack...well, turn all the other features you don't want off and use only vaultpress. It is packaged with Jetpack because it is from the same company...Automattic...the company that builds WordPress!! Which brings me to the one review I read that said to 'go with another company' another company that offers quality support and quality products. WELL IF THAT IS YOUR OPINION YOU SHOULD NOT EVEN BE USING WORDPRESS BECAUSE THIS COMPANY IS THE BUILDER OF WORDPRESS...some people. And one dislikes that it is a subscription service...ok, fine, go with a free plugin like Updraft...that way you save a few dollars and when your site totally crashes and you have no access to the backend you also will have no access to your backups, unless you want to go login and download copies of your backups daily and FTP your entire site back if you crash. I have not one thing to complain about with these guys. They have responded to every email very quickly. They have helped me figure out things that I WAS DOING WRONG, not them. And the restores are perfect every time I have used them. No complaint only the opposite. I love these guys. So go save a buck for minimal services, complain about bandwidth when you don't even understand how a backup works, or go find a different company that knows how to work with WordPress better than the company that founded and builds WordPress. Maybe you can find a different backup company, one that is owned by EIG, that should work for ya'!