ThriveDesk – Live Chat, Help Desk & Knowledge Base cho WordPress.

Mô tả

Live Chat Plugin For WordPress

ThriveDesk is the ultimate live chat software for WordPress, offering a lightweight and fast assistant that attracts customers without slowing down your site. With personalized interactions, automated messages, and detailed analytics, it’s the perfect solution for enhancing customer support.

We designed ThriveDesk Live Chat to protect users’ privacy and align with the GDPR rules.

WHY USE THRIVEDESK – THE BEST LIVE CHAT PLUGIN?

Win your customers over by using this incredibly fast and lightweight customer support tool.

Avoid slow page loading times and lag in message delivery and reception.

Check customer information, page browsing history, previous purchase history right from the agent dashboard. Manage refunds and serve customers on the go.

Now, ThriveDesk allows customers to communicate with support staff in their native language, making it an ideal multilingual customer service solution.

Introducing ChatGPT Integration within Helpdesk System

Now ThriveDesk is more powerful with ChatGPT integration directly with our helpdesk system. Now you can provide faster and more accurate responses to customer inquiries.

ChatGPT can assist support agents by providing suggested responses or templates for common inquiries. It can enhance the quality of support ticket responses to identify areas for improvement.

How can live chat increase your sales and conversion?

Live chat is a great tool for businesses to use because it can increase the conversion rate and search ranking. It doesn’t matter how big or small you are, live chat is an inexpensive customer service tool that can make you feel more like a trusted provider of goods to the customer.

With ThriveDesk live chat plugin provides one-on-one conversations with your customers, which means that you can address their concerns efficiently and start closing more sales.

This will in turn increase your conversion rate and search ranking by reducing the number of people who are unhappy with their experience on your website.

💬 Live Chat Features

• Real Time visitor tracking
• Chatbots
• Proactive messaging
• Offline messaging
• Lead collection
• Automated replies from the knowledge base
• Contact forms
• Links
• File sharing
• Zoom and Google Meet integration
• Analytics & Insight
• Seamless integration with other CRM
• And much more…

Có sẵn trên:

• IOS App
• Android App

Helpdesk & Support Ticket Plugin for WordPress

Manage all customer conversations through Thrivedesk’s Shared Inbox (aka Ticket System). Shared Inbox is where all your tickets, live chat, and queries are directed, and the team collaborates to provide a better customer support experience.

ThriveDesk makes it easy for your team to manage emails through a single shared inbox.

🌟 Helpdesk Features

• Shared Inbox
• Workflow automation
• Team collaboration
• Merge conversation
• Assignments
• Collision Detection
• Tagging
• Canned replies
• Spam filtering
• Auto-responders
• Auto BCC
• Default Status Update
• Private notes
• Reply Undo
• Powerful Search
• Notifications
• Contact history
• Previous conversations
• Satisfaction survey
• Reporting
• And much more…

🤔 Why Shared Inbox?

A shared inbox enables you to manage customer support requests with a smaller team, providing a more efficient use of resources and reducing the cost of maintaining a larger support team.

Which means all customer interactions are in one place, making it easier for agents to manage, prioritize, and respond to requests. This helps reduce the risk of missing requests or duplicating efforts.

✅ Better conversation organization
✅ Automation of redundant tasks
✅ Better workflow management
✅ Easier performance-tracking
✅ Better collaboration
✅ Credible reporting
✅ Better integration
✅ Seamless customer experience

CREATE STUNNING KNOWLEDGE BASE TO SCALE CUSTOMER SUPPORT

Reduce ticket inflow, avoid repetitive incident logs, facilitate self-service on the portal, and improve resolution times with a repository of articles that can help the customers find answers to their problems.

Knowledge Base is a self-service system that works perfectly with the Live Chat and Ticket system.

WooCommerce Integration

If you sell your products through WooCommerce, there is no better way to handle all your customer tickets seamlessly than with a Thrivedesk.

You can check the total number of orders, order details, shipping information right inside the ThriveDesk conversation page.

SureCart

SureCart is an e-commerce platform that allows businesses to easily sell their products online. By integrating SureCart with ThriveDesk we give SureCart business owners the ability to streamline their customer service and support processes by managing their orders and customer information all in one place.

Now, As a SureCart business owner can access important customer information such as order history, shipping information, and payment details right within the ThriveDesk platform. By leveraging the power of both platforms, you can access important customer information, manage orders, and provide personalized support all in one place.

Freemius

Freemius is a powerful platform that provides developers and businesses with a comprehensive set of tools for selling premium and freemium software, plugins, themes, templates, and SaaS. By Integrating Freemius with ThriveDesk, businesses can provide a better customer experience.

Now, you have all the necessary customer information readily available without switching between different systems or applications. Your support representatives can quickly respond to inquiries and provide personalized support. This saves time and reduces the likelihood of errors.

🎁 More Integrations

• WooCommerce
• Easy Digital Downloads
• Gravity Form
• Fluent CRM
• Fluent Form
• WPForms
• Contact Form 7
• Appsero
• Slack
• SureCart
• Freemius
• Custom Apps

📊 Advanced reporting

ThriveDesk is designed to be a simple-to-use, powerful reporting tool. Thrivedesk’s Reporting tool offers a variety of metrics and reports that can help you make data-driven decisions to make sure you are serving your customers to the best of your abilities. It is a great tool for those who want to understand their progress and make changes accordingly.

📈 Reporting Features

• Conversations reporting
• Company reporting
• Happiness score
• Leaderboard
• Agent performance
• Much more…