SupportCandy – Helpdesk & Support Ticket System

Mô tả

This plugin adds to WordPress the features of a complete helpdesk ticket system. It is one of the oldest support ticket systems available for WordPress. We aim to keep the plugin simple, secure, and feature-rich through continuous improvement and innovation.

Follow this getting started guide and be ready to support your customers like never before within a few minutes!

Click here to visit our official website.

Key features :

  • Unlimited number of tickets
  • Unlimited number of agents
  • Advanced custom filter and search functionality
  • Saved filters for customers and agents
  • Private notes for internal communication of agents
  • Agents can create a ticket on the customer’s behalf
  • 16+ Custom field types
  • Ticket fields for additional information about ticket
  • Agent-only fields to keep internal data of the ticket
  • Customer fields to store information about the customer across the tickets
  • Guest tickets (disabled by default)
  • Guest can also see their ticket list using OTP Login (One Time Password)
  • Rich-text editor (customizable)
  • Email notifications
  • Working hours
  • Google reCaptcha integration
  • GDPR Compatible
  • Terms & Conditions checkbox in the ticket form
  • Macros or placeholders for ticket fields

Tiện ích trả phí:

  • Email Piping – Create or reply to tickets from the comfort of an email account. For example, you can provide a dedicated email address to your customers, such as support@yourdomain.com. The emails received in this email will be converted to tickets.
  • WooCommerce Integration – Add a support tab on the My Account page and a help button for orders. Customers can select the order in the ticket form. In addition, the agent can view customer orders in an individual ticket.
  • Canned Reply – Allows your agent to save replies. It requires a couple of clicks to insert an answer in the description.
  • Assign Agent Rules – Set conditions to assign an agent automatically when a new ticket is created.
  • SLA (Service Lavel Agreement) – Calculate the due date based on rules for tickets to match. The remaining time is shown in the ticket list if added SLA field to the ticket list and individual ticket.
  • Satisfction Survey – Send an email to rate ticket based on assigned agent performance. Optionally customer can provide feedback to ticket.
  • Automatic Close Tickets – Close tickets after x days of inactivity. Sends warning email before closing the ticket.
  • Usergroup – Allow a group of users to access each other’s tickets.
  • Agentgoup – Allows you to assign the ticket to a group of agents so that any agent of the group supervisor has permission to view and manage the ticket.
  • Schedule Tickets – Create recurring tickets every x days/months from the custom start date.
  • Knowledgebase Integrations – Integrates popular knowledgebase plugins for WordPress with your helpdesk.
  • FAQ Integrations – Integrates popular FAQ plugins for WordPress with your helpdesk.
  • Export Tickets – Export tickets to CSV format so you can use it for various purposes such as generating reports.
  • Reports – This add-on gives a graphical overview of your tickets.
  • Timer – This add-on adds a timer widget to a ticket so that your agent can calculate the total time spent on a ticket.
  • Print Ticket – Add a print button inside an individual ticket. You can set the print template in the settings.
  • EDD Integration – Integrate Easy Digital Downloads with the ticket so that your agents can check customer orders/licenses within the ticket.
  • Gravity Forms Integration – Create multiple ticket forms using Gravity Forms and pipe them to SupportCandy.
  • Private Credentials – Allow users to provide sensitive information within a ticket and manage access to this information.

Examples areas of use :

  • Helpdesk
  • Hỗ trợ kĩ thuật
  • Trouble Ticket
  • Customer Relations
  • Software Release Lifecycle Management
  • Service Request Management
  • Company, Hotel or Real Estate Service-Desk
  • To-Do List Management

Ngôn ngữ đã dịch:

  • Arabic
  • Tiếng Pháp (Pháp)
  • Tiếng Đức (Đức)
  • Hà Lan (Hà Lan)
  • Tiếng Italia (Italy)
  • Bồ Đào Nha (Bồ Đào Nha)
  • Tây Ban Nha (Tây Ban Nha)
  • Trung Quốc
  • Chinese (Traditional)
  • Nga
  • Hebrew
  • Greek
  • Bồ Đào Nha (Brazil)

If you are a translator, you can get free access to all premium add-ons for a year in exchange for translating them into your language if it is not available already. We will renew the Premium subscription next year if you continue contributing to the translation. If interested, don’t hesitate to contact us via our support page.

Ảnh màn hình

  • Ticket list
  • Create ticket form
  • Individual ticket
  • Report - Ticket statistics (Premium)
  • Report - Response delay (Premium)
  • Report - Ticket closing delay (Premium)
  • Report - Communication gap (Premium)
  • Report - Category (Premium)
  • Report - Rating (Premium)

Cài đặt

This plugin is almost plug and play! Please follow this getting started guide for basic installation instructions.

Đánh giá

18 Tháng Một, 2023
The support for the plugin is extremely good, I had an issue, opened a ticket on supportcandy.net and within 24 hours had it resolved. The functionality provided for the free version alone is phenomenal. It's the best support ticket plugin for wordpress I've come across.
17 Tháng Một, 2023
We've buyed also the custom version and SupportCandy's team developed a special plugin's addon. The best choice for people who needs to create a Support Web App
11 Tháng Một, 2023
It's a very good plugin. We are gonna use the tool as a whole knowledge system. So not only support tickets but also tutorials, meeting notes, etc. And the fact that we can bundle users. Meaning: share knowledge between multiple client employee. No more knowledge lost in mailboxes. One major improvement i'm still waiting on: video embeds. Like a vimeo or Youtube. But also video share tools like Loom of CloudApp; or give the SC customers the possibility to build their own embeds; so we could built something for CloudApp-embeds ourselves. Cause a CloudApp url is just embedding an iframe. I know it's hard to mail replies or tickets when it contains an iframe. Mailboxes would block it probably. But SC could filter out those iframes before it sends out the content. That would be awesome.Screencasts are our cornerstone for delivering good support, so yes: If we could embed CloudApp or video's; then it's for sure a 5-star!Then it's really perfect for us.
Đọc tất cả 174 đánh giá

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Nhật ký thay đổi

3.1.2 (January 17, 2023)

  • Fix: Menu item colors gone after last update (v3.1.1).

3.1.1 (January 16, 2023)

  • New: Shortcodes enabled within HTML custom field type.
  • New: Support portal menu color setting in an appearance settings.
  • Fix: Date close not reset after ticket reopen.
  • Fix: Attachments not working in clone ticket.
  • Fix: Few custom field types not being copied in clone ticket.
  • Fix: Email notification conversation view not showing in Gmail inbox.
  • Fix: Quotes in alert message not working.

3.1.0 (November 23, 2022)

  • Fix: User registration emails not sending if user is registered via SupportCandy.
  • Fix: Ordering with status, category and priority is not working as per the set order.
  • Fix: Notice generating if attachment file not exists.
  • Fix: Scrolling to the top in the frontend if ticket list button is clicked.
  • Fix: Do not load correct display name of the user when he is registered with WordPress default functionality.
  • Fix: Gravtar default setting not getting applied from WordPress.
  • Fix: Dropdown translation not loading.
  • Fix: Documentation links added.

3.0.9 (October 14, 2022)

  • New: Logout button added on the top header.
  • Fix: Auto delete closed tickets improvements.
  • Fix: Permanently delete tickets improvements.
  • Fix: Installation bugs fixed.
  • Fix: Attachment error if used with Google reCaptcha version 3.

3.0.8 (October 03, 2022)

  • New: Hooks added for before and after widgets to enable adding custom widgets if required.
  • New: CSS classes added for thread elements to distinguish customer reply or agent reply.
  • Fix: Removed auto-scroll from frontend.
  • Fix: Unable to remove the placeholder from string translations.
  • Fix: Create ticket not working if captcha credentials missing.
  • Fix: Added few missing translation text.
  • Fix: Default value for custom fields Status, Category and Priority is now a required field.
  • Fix: Few framework scripts printing on all pages even if set for custom pages.
  • Fix: Add-on license activation does not work if site_url and home_url is different.
  • Fix: Attachment does not download if site_url and home_url is different.
  • Fix: Multi-select required field validation not working in the ticket form.

3.0.7 (August 22, 2022)

  • New: Setting to choose pages to load scripts. Default all pages. Available in page settings.
  • Fix: Placeholder text warning.
  • Fix: Close button not showing if auth_code is present in the ticket URL.
  • Fix: Create ticket email notification fails if there are no recipients.

3.0.6 (August 12, 2022)

  • Fix: Email notications not sending for custom addresses.
  • Fix: Email notifications not sending for new ticket assignee if agents are assigned from assign agent rules (Also needs to update Assign agent rules addon).
  • Fix: Mine filter showing closed tickets.
  • Fix: Bootstrap modal conflict.
  • Fix: Thread paragraph does not have spacing.
  • Fix: Conditions do not match correctly for Dropdown (Single) and Radio Button custom fields.

3.0.5 (August 08, 2022)

  • Fix: Ticket URL authentication setting added. Now tickets can be accessed directly via URL if ticket URL authentication is disabled.
  • Fix: Visibility conditions not working for guest users.
  • Fix: Auto-refresh not working properly.
  • Fix: My Profile link not showing correctly on Safari browser.
  • Fix: Email notifications not sending when there are more than 10 recipients in TO addresses.

3.0.4 (August 04, 2022)

  • New: Setting to enable or disable My Profile and Agent Profile in support portal.
  • Fix: Custom login url does not work.
  • Fix: More than 20 agents not shown in the agents list in the agent settings.

3.0.3 (August 03, 2022)

  • Fix: Error while creating ticket if subject and description is not included in the ticket form. Added default value.
  • Fix: Fatal error if PHP version is less than 7.4. Instead of showing notice while upgrade, it was giving fatal error.

3.0.2 (August 01, 2022)

  • Fix: Fatal error on some installations.

3.0.1 (July 31, 2022)

  • Fix: Debug warnings for general settongs.
  • Fix: Old attachment link error display.
  • Fix: Update warning email send multiple times on some installations.

3.0.0 (July 29, 2022)

  • IMPORTANT: This is a major release, and should be tested in your staging environments before running on your live site.
  • Upgrade: This update will ask you to perform database maintenance once installed. Please note that SupportCandy is in disabled mode. That means neither your customers can create tickets nor your agents can view/reply to tickets until you do this.
  • Warning: Requires PHP version 7.4 and above.
  • Warning: Requires WordPress version 5.6 and above.
  • Warning: You must update all premium add-ons (if any). Addons must be installed and updated. Otherwise, you will lose data and settings related to the addons.
  • Warning: If you took any paid customizations from us, it will not work.
  • Warning: All hooks and filters are changed.
  • Warning: Translations are subject to availability.
  • Warning: We discontinued the REST APIs for some time. However, it will be back soon with a new version.
  • Warning: User interface design is changed. Previous appearance settings will not work on the new interface.
  • New: Custom tables added to the database.
  • New: Overall performance improvement and optimization.
  • New: New custom field types – Dropdown (multi-select) and File Attachment (Single)
  • New: Select multiple file attachments at once in the File Attachment (Multiple) fields and ticket description attachment sections.
  • New: Default value for custom fields.
  • New: Placeholder for dropdown fields.
  • New: Assigned Agent and Additional Recipients are available to insert in the create ticket form.
  • New: AND and OR relationship added for all condition settings.
  • New: All custom fields are available for visibility conditions.
  • New: Date range setting for Datetime custom field type.
  • New: Time range setting for Time custom field type.
  • New: Customer fields that can be accessed across all customer tickets.
  • New: Separate ticket form fields section so that you can choose which fields to add to the ticket form.
  • New: Customer admin submenu where you can see all the customers and their total number of active tickets.
  • New: New capabilities added in the agent role, such as WP Dashboard access, Creating tickets on others’ behalf, Deleted filter access, and Edit customer info.
  • New: Working hour settings for overall website(organization) and agents.
  • New: Custom default filters for agents and customers.
  • New: Default filter setting for agents and customers.
  • New: Guests can see their ticket list via OTP (One Time Password).
  • New: OTP(One Time Password) based authentication for user registration and guest login.
  • New: TO, CC and BCC added to the email notification recipients.
  • New: Open ticket shortcode added. Users can open the ticket using ticket id and OTP authentication.
  • New: My Profile section added to the support portal where users can edit their customer fields.
  • New: Thread email visibility setting for agents.
  • New: More control on who can close the ticket.
  • New: Google reCaptcha V3 support.
  • New: Permanently delete the deleted tickets after x number of days/months/years.
  • New: Add CC emails in the reply.
  • New: Separate rich-text editor settings for agents.

2.3.1 (March 23, 2022)

  • Fix: Thread seen showing incorrect date time.
  • Fix: Ticket personal data get erasesed in some cases.
  • Fix: Appreance setting not applied for filters.
  • Fix: Open ticket view makes untidy if log text added.

2.3.0 (January 12, 2022)

  • Fix: Edit status in settings not working
  • Fix: Datepicker not working if future/past option is set

2.2.9 (January 11, 2022)

  • Fix: User registration not working
  • Fix: Reset ticket id setting not working
  • Fix: Biographical info widget not showing the information
  • Fix: {ticket_history_all_with_logs} showing the utc timings
  • Fix: /tickets/{id}/updateFields API does not update name and email of customer

2.2.8 (January 05, 2022)

  • Fix: Not sending email notifications after reply

2.2.7 (December 29, 2021)

  • Fix: CSRF Vulnerability
  • Fix: Cross-Site scripting Vulnerability
  • Fix: Removed SupportCandy external cron settings for security reasons and shifted all external crons to default cron. If your WP Cron is disabled, you need to set manual cron from your hosting provider to wp-cron.php file.
  • Fix: Removed file_get_contents() on remote urls and changed it to wp_remote_get() HTTP API of WordPress.
  • Fix: Sanitized all possible user inputes which was not done before.
  • Fix: Escaped all possible HTML output.

2.2.6 (November 23, 2021)

  • Fix: Uncheck the selected tickets if auto-refresh is ON
  • Fix: Agent name not showing in ticket list if the ticket is created on behalf of the customer
  • Fix: Backslash () are removed from ticket reply
  • Fix: Unable to filter tickets of a single date
  • Fix: Translation improvements

2.2.5 (October 07, 2021)

  • Fix: Bulk delete tickets without authentication

2.2.4 (September 14, 2021)

  • Fix: Datetime sliders not working for touch enabled devices
  • Fix: Upload attachment not working in some cases
  • Fix: Avada theme CSS conflict
  • Fix: Emails are not sending with for mailster service
  • Fix: Translation improvements

2.2.3 (July 19, 2021)

  • Fix: Unable to upload attachments due to cache
  • Fix: Unable to change font of ticket list
  • Fix: Few small bug fixes

2.2.2 (May 29, 2021)

  • Fix: Attachments not downloading. Conflict with HelpGuru Knowledgebase plugin resolved.
  • Fix: WooCommerce dashboard ticket url not working

2.2.1 (April 26, 2021)

  • New feature: Setting added to decide ticket reporter when a ticket is created on behalf of the user
  • New feature: Create assign agent rules depending on reporter wordpress role
  • New feature: Search bar added to search fields in edit ticket fields
  • Fix: Remove attachments when a ticket is permanantly deleted
  • Fix: Conflict with myCred plugin
  • Fix: Date created filter excludes “to” date
  • Fix: Additional recipient not saving
  • Fix: API /tickets/addRegisteredUserTicket adds space in description text

2.2.0 (March 03, 2021)

  • New feature: Strikethrough, text color, text backgruond color options added in editor
  • New feature: Restrict reply setting enabled for closed group
  • New feature: Agent created ticket first thread will be agent itself instead customer
  • New feature: “Allow create ticket” setting apply only for browser
  • New feature: Number of digits for random ticket id setting added
  • Fix: Download attachments not working if WordPress URL is different from Site URL
  • Fix: Translation improvments for ticket filters
  • Fix: Date format setting not applied on “Last reply on” column
  • Fix: Date created Filter is not showing correct results for local timezone

2.1.9 (December 28, 2020)

  • New feature: Added “Last reply by” in ticket list
  • New feature: Added “Last reply on” in ticket list
  • New feature: Setting to hide New Ticket button for agents and customers
  • New feature: Added Copy Ticket URL button in an individual ticket
  • New feature: Date range option added in Date custom field type
  • New feature: Attachment size threshold error improvemets
  • New feature: Added None option in agent search advanced filter
  • New feature: Customer redirected to ticket list upon closing the ticket
  • New feature: Option to send email notification to current user
  • Fix: Notice mime_content_type() on file that does not exists

2.1.8 (October 28, 2020)

  • New feature: Allow wildcard character (*) in an outgoing email notification block list
  • New feature: Add URL to New Ticket button so that it redirects to it when we click New Ticket button. Applicable only for frontend.
  • Fix: Security fixes
  • Fix: Compatibility with MySQl Version 8
  • Fix: Administrator unable to save cron setting
  • Fix: Re-notify existing agents when another agent is added
  • Fix: URLs being removed if ticket reply/note submitted via REST API

2.1.7 (September 19, 2020)

  • New feature: Add visibility condition for description
  • New feature: New macro customer_first_name, last_reply_user_first_name, current_user_first_name, last_note_user_first_name added
  • Fix: Unable to download attachment on some servers
  • Fix: Image uplaod not working on windows servers
  • Fix: Persian translation file

2.1.6 (August 12, 2020)

  • Fix: Unable to submit reply if bcc field is disabled
  • Fix: Italian translation file

2.1.5 (August 11, 2020)

  • New feature: Add log after deleting file attachment from a thread
  • New feature: Add visibility condition for priority
  • New feature: Enable/disable reply to public tickets
  • Fix: Mine filter showing all tickets
  • Fix: Translation bug in the email notification
  • Fix: Custom field Date range increase
  • Fix: Category cannot be updated when using the REST API
  • Fix: New lines removed from the description in reply ticket REST API
  • Fix: Unable to create non-english Agent only fields
  • Fix: Email validation for BCC field in the reply form
  • Fix: Does not clear all the data after a ticket deleted permanently
  • Fix: Backslaces removed from the reply

2.1.4 (July 03, 2020)

Fix: Vulnerability fixes
Fix: Translation issue fix for some strings
Fix: CSS conflict with Twenty Twenty theme resolved
Fix: Conflict with registration form fields
Fix: Tickets assigned to agent group not visible in Mine filter
Fix: Agents not able to see deleted tickets

2.1.3 (May 14, 2020)

  • Fix: Default filter not working after login
  • Fix: Sign-in not working in some cases
  • Fix: Vulnerability fixes
  • Fix: GDRP compatibility added for registration form

2.1.2 (April 03, 2020)

  • New feature: Setting to allow HTML/Text pasting in create, reply description field
  • Fix: Vulnerability fixes for attachments
  • Fix: Performance improvements. Working slow on some servers
  • Fix: Some administrators can’t save thank you page setting
  • Fix: The agent only fields do not get imported in clone ticket
  • Fix: Email notification not send for user registration when registered via supportcandy

2.1.1 (February 17, 2020)

  • New feature: You can now edit saved filters
  • New feature: You can edit attachment notice in settings
  • Fix: Description image upload not working for guest users
  • Fix: Attachment download not working on mobile devices
  • Fix: Agent not being treated as a customer if he raised a ticket
  • Fix: Conflict with plugin Woocommerce Product Addons
  • Fix: Filter autocomplete suggestion showing deleted ticket records
  • Fix: Returns undefined message when the description is disabled from create ticket form
  • Fix: Do not notify owner conflict when disabled from settings
  • Fix: Image attachment download setting not working since the last version

2.1.0 (January 08, 2020)

  • New feature: New custom field type Time added
  • New feature: Agents can set a default filter for ticket list
  • New feature: Choose to whom attachment should be accessible in create or reply ticket description.
  • New feature: Allow rich text editor setting using which you can either allow or disallow guest or register the functionality of rich text editor.
  • New feature: Assign agent rules: not match condition added
  • New feature: Restrict date custom field to either past, future or all dates
  • New feature: Change email notication sending preferance (Background/Instant)
  • Fix: Rich text editor RTL based on language

2.0.9 (November 18, 2019)

  • New feature: New custom field HTML added
  • New feature: The administrator can delete attachments of a ticket thread
  • New feature: reCaptcha setting added to SupportCandy login form
  • New feature: The administrator can hide BCC field in reply form
  • New feature: Close ticket group setting added so that those tickets will be available in Closed filter on ticket list page
  • Fix: User registration email not sending after the user has been registered (Setting to register guest user after creating a ticket)
  • Fix: Model popup not working on create ticket shortcode
  • Fix: Email notification not working

2.0.8 (October 11, 2019)

  • Fix: Fatal error while sending an email notifications

2.0.7 (October 09, 2019)

  • New Feature: Emails will get send in the background which will improve loading speed
  • New Feature: New email recipient option (Previously Assigned Agent) has been added
  • New Feature: Ticket url link added in ticket info
  • Fix: Visibility condition not working for usergroup default category selected
  • Fix: Attachment type not downloading in an email notification
  • Fix: Date Closed macro not working
  • Fix: Registration not working when SupportCandy captcha enabled

2.0.6 (August 30, 2019)

  • New Feature: Limit the number of characters for ticket fields.
  • New Feature: Setting to delete tickets after the given time interval.
  • New Feature: New filter for ticket list to filter tickets created by either registered user or guest users.
  • New Feature: Add placeholders for ticket fields in create ticket form.
  • New Feature: New widget Bio (Biographical info) added in open ticket.
  • New Feature: Control ticket logs visibility settings. Now you can edit role and set ticket log visibility controls.
  • New Feature: Control edit or delete ticket thread permission for a user role.
  • New Feature: reCaptcha added for SupportCandy user registration form.
  • New Feature: Control attachment types for a ticket. Only accept attachment of the given extension.
  • Fix: XSS Vulnerability fix for create, reply, and notes.
  • Fix: Assign agent search not working for more than one search terms.
  • Fix: Automatic login guest user after ticket created. This works if setting Register user on creating ticket is enabled.
  • Fix: Assign agent search results not in order.

2.0.5 (August 1, 2019)

  • New Feature : New micros added ticket_history_all, ticket_history_all_with_notes, ticket_notes_history
  • Fix: Unable to upload more than 1 file in File upload custom field
  • Fix: Backslash get added in email notifications
  • Fix: Unable to create a ticket on safari browser when description field is disabled
  • Fix: Can’t change raised by if (single quote) in name
  • Fix: Auto refresh clears the filters
  • Fix: Registration form not working in French (France) language

2.0.4 (June 12, 2019)

  • Tính năng mới: Đã thêm hook cho vai trò nhân viên.
  • Fix: Admin capabilities not working.

2.0.3 (June 6, 2019)

  • Tính năng mới: REST API
  • Tính năng mới: Đã thêm kiểu trường(Datetime)
  • Tính năng mới: Chế độ HTML cho thông báo Email, Trang cảm ơn và cài đặt template Nhân viên
  • Tính năng mới: Cài đặt Bật/tắt trả lời với ticket đã đóng cho Nhân viên
  • Tính năng mới: Đăng ký người dùng khi tạo ticket nếu không tồn tại (Người dùng chưa đăng nhập)
  • New Feature : Default status of auto-refresh on ticket list on page load
  • Tính năng mới: Tùy chọn tạo ticket mới từ ticket hiện tại (trả lời/ghi chú)
  • Tính năng mới: Đã thêm item vào danh sách: Ngày đóng. Bây giờ bạn có thể lọc/sắp xếp ticket dựa vào ngày đóng ticket.
  • Tính năng mới: Cài đặt tải hoặc hiển thị ảnh đính kèm. Nên nếu một số người không muốn hiển thị đường dẫn ảnh, họ có thể chọn tùy chọn tải xuống.
  • Tính năng mới: Cảnh báo hoàn thành ticket khi bạn bất ngờ thực hiện hành động khác, và quên lưu câu trả lời.
  • Tính năng mới: Nhân viên có thể xem toàn bộ ticket được gửi bởi người dùng từ ticket đang mở.
  • Tính năng mới: Nhân viên có thể xem thông tin bổ sung của ticket như địa chỉ IP, Trình duyệt, Hệ điều hành.
  • Tính năng mới: Nhân viên có thể xem nhiều thông tin hơn như địa chỉ IP, Trình duyệt, Hệ điều hành và thời gian khi người dùng xem câu trả lời của bạn.
  • Tính năng mới: Bạn có thể thêm nhiều địa chỉ email và usergroup cho một ticket. Tất cả thông báo sẽ gửi về người nhận đã thêm.
  • Tính năng mới: Thiết lập chuyển hướng người dùng/nhân viên sau khi trả lời ticket.
  • Tính năng mới: Đặt văn bản mặc định cho tiêu đề và mô tả nếu bị tắt.
  • Tính năng mới: Thiết lập ghi chú riêng cho vai trò nhân viên.
  • Fix : Validation not working for url and file upload type custom field.
  • Fix : Translation issues fixed with WPML. Now ticket form fields can be translated in multiple languages such as Field Label, Extra Information, Statuses, Categories, Priorities, etc.
  • Fix : Superuser not able to see tickets on multisite blogs.
  • Fix : Unable to update agentonly fields(drop-down type) in open ticket

2.0.2 (April 19, 2019)

  • New Feature : Ticket submitted by agent or user himself option added in conditions.
  • New Feature : User Type registered or guest user option added in conditions.
  • Fix : Custom Field visibility conditions not working after v2.0.1

2.0.1 (April 17, 2019)

  • New Feature : Condition improvements. Now you can add conditions for all possible custom fields (text based and options based) in email notifications, SLA, Assign Agent Rules, etc.
  • Fix : Arbitrary File Upload in create/reply description image upload ( CVE-2019-11223 )
  • Fix : Reply button not visible in guest open ticket page if public ticket mode enabled
  • Fix : ID filter does not work for Spanish (Maxico) site language
  • Fix : Translation issue for Polish language

2.0.0 (April 4, 2019)

  • New Feature : Database performance improvements
  • New Feature : Enable/Disable file attachment for create and reply description
  • New Feature : Enable/Disable priority for customer in an individual ticket status section
  • New Feature : Enable/Disable View More for individual ticket threads
  • New Feature : All Tickets filter added in customer ticket list page
  • New Feature : Always Notify default setting
  • New Feature : All actions and filters arguments changed
  • Fix : Ticket list ordering not working for German language
  • Fix : Avada theme css conflict
  • Fix : Custom field filters not working for Non-English characters in label of a custom field

1.1.5 (February 13, 2019)

  • New Feature : Apperance setting for open ticket threads
  • Tính năng mới: Thêm ảnh trong chữ ký nhân viên
  • New Feature : Setting to Enable/Disable ‘Don’t notify owner’ option in create ticket form
  • New Feature : Show open ticket thread update timing in timestap or string format
  • Fix : Css conflict with Avada theme for mobile view
  • Fix : Customers not able to save filters
  • Fix : Attachments don’t come through create ticket email notifications
  • Fix : Reset Filter not working for customers

1.1.4 (January 8, 2019)

  • Tính năng mới: Cài đặt hiển thị hoặc ẩn bộ lọc khi tải trang
  • Tính năng mới: Thêm nhiều địa chỉ mail người nhận trong khi trả lời ticket
  • Tính năng mới: Sửa lỗi bảo mật
  • Tính năng mới: Trường trả lời tự động
  • Tính năng mới: Tên và Họ đã thêm vào form đăng ký
  • Tính năng mới: Thông báo thay đổi danh mục ticket
  • Tính năng mới: Thông báo thay đổi độ ưu tiên ticket
  • Tính năng mới: Cài đặt để tắt xác nhận trả lời đã thêm
  • New Feature : Custom set start ticket id
  • New Feature : Browse and add images in ticket reply
  • New Feature : Setting for timestamp on ticket thread to switch between timestamp and readable format (e.g. x min ago)
  • New Feature : Setting to enable/disable toolbar options of tinymce editor
  • Fix : Start and Dazzling theme conflict
  • Fix : Attachment download issue on firefox
  • Fix : Incorrect order of ticket fields in edit popup
  • Fix : Custom field not showing updated name in ticket widget
  • Fix : Unorder list item dots not showing in ticket thread
  • Sửa: Không thể xóa chữ ký nhân viên
  • Sửa: một số lỗi nhỏ

1.1.3 (November 26, 2018)

  • Tính năng mới: Ticket công khai. Khách hàng có thể xem ticket của người khác nếu bật cài đặt này.
  • Fix : Create Ticket not working in safari browser.
  • Fix : Create Ticket not working if Description field is disabled.
  • Fix : Save filters not working for Agent role.
  • Fix : Custom fields order is not same as create ticket in open ticket.

1.1.2 (November 15, 2018)

  • Tính năng mới: Tích hợp Google reCaptacha ở trang tạo ticket.
  • New Feature : Don’t Notify Owner option in create ticket page for agents to create ticket on behalf of customer.
  • Tính năng mới: Cài đặt để thay đổi văn bản Điều khoản & Điều kiện.
  • Tính năng mới: Thêm giá trị trước của trường vào ticket log
  • Fix : Css conflict with Avada theme resolved.
  • Fix : Conflict with IP Geo Block plugin resolved.
  • Fix : Ticket status does not change when support staff reply by email.
  • Fix : Advance filters are not showing in Firefox.

1.1.1 (October 25, 2018)

  • Tính năng mới: Cài đặt vô hiệu hóa mô tả đính kèm cho form ticket của người chưa đăng nhập.
  • Fix : Performance improvements.

1.1.0 (October 19, 2018)

  • New Feature : Permanent delete ticket feature
  • New Feature : Setting to manage ticket url visibility. Ticket URL can be set to require login to see ticket content.
  • Tính năng mới: Đã thêm nút đăng xuất ở thanh tác vụ.
  • Fix : Performance improvements.
  • Fix : Condition rules does not work for same ticket fields.
  • Fix : Deleted ticket should not be accesible via ticket url.
  • Fix : Unable to use $ sign in ticket notification emails.
  • Fix : Add image link button hides under pop-up in agent settings.
  • Fix : Ticket status does not change for awaiting agent reply status if user reply via ticket url page in guest mode.

1.0.9 (October 06, 2018)

  • Lỗi: Xung đột với một số Page-Builder khi lưu trang.

1.0.8 (October 01, 2018)

  • New Feature : GDPR Compatibility. Export personal data, ananymise ticket data for erase personal request, personal data retention, setting to set whether custom field is accept personal data, etc. Export and erase feature is available in core wordpress tool for GDPR.
  • New Feature : Show unresolved ticket count on dashboard menu “Support”.
  • New Feature : Apperance setting for advance filter.
  • Sửa: Đính kèm không được gửi trong thông báo email.
  • Sửa: Không thể tạo ticket ở trang có ngôn ngữ Tiếng Pháp.
  • Sửa: Widget ticket không hiển thị trong một vài trường hợp.

1.0.7 (September 15, 2018)

  • New Feature : New shortcode [wpsc_create_ticket]
  • Tính năng mới: Form đăng ký tài khoản.
  • New Feature : Open ticket widget re-order setting.
  • New Feature : Setting to disable rich text editor for guest users.
  • New Feature : Apperance setting for login & registration form.
  • Fix : Date filter not showing correct results.
  • Fix : Create ticket validation issue on Firefox browser.

1.0.6 (September 07, 2018)

  • Tính năng mới: Đã thêm cài đặt giao diện. Bạn có thể đổi màu sắc cho tính năng & trang SupportCandy.
  • Tính năng mới : Điều khoản & Điều kiện khi tạo ticket để bắt khách hàng đồng ý Điều khoản & Điều kiện của bạn.
  • Tính năng mới: Hộp kiểm GDPR để khách hàng biết bạn đang thu thập dữ liệu riêng tư. Họ phải đồng ý chính sách riêng tư của bạn thì mới tạo được ticket.
  • Tính năng mới: Cài đặt tắt trả lời nếu ticket đã bị đóng.
  • Tính năng mới: Nhiều tùy chọn đăng nhập. Bạn có thể chọn form đăng nhập mặc định của SupportCandy, WP hoặc tùy chỉnh URL đăng nhập.
  • Sửa: Ảnh bị đè trong ticket trả lời.
  • Sửa: Không thể xóa người dùng từ cài đặt nhân viên nếu nhân viên đã bị xóa từ mục Tài khoản WP.
  • Sửa: Thêm vài chuỗi dịch
  • Sửa: Nút đóng hiện ra cả khi ticket đã bị đóng.
  • Fix : Conflict with Post Type Order plugin for ticket orders.

1.0.5 (August 31, 2018)

  • Fix : Warning: Illegal string offset ‘page’ on support page.

1.0.4 (August 28, 2018)

  • Tính năng mới: Shortcode Argurment để tải danh sách ticket mặc định hoặc tạo mới ticket
  • Tính năng mới: Tự động tải lại danh sách ticket &.
  • Tính năng mới: Độ ưu tiên khi khách hàng tạo ticket. ( Mặc định: Tắt )
  • Sửa: Đổi tên trường ticket
  • Fix : Garbage collection for unlinked attachments.
  • Fix : Ticket widget overflow issue.
  • Sửa: Lỗi kiểu trường thời gian
  • Sửa: Lỗi liên kết đính kèm
  • Sửa: Thông báo email khi đổi tiêu đề mặc định.

1.0.3 (August 20, 2018)

  • Sửa lỗi responsive cho một số theme.

1.0.2 (August 18, 2018)

  • Sửa lỗi CSS.
  • Reply actions for agent view is splited to show separate buttons.

1.0.1 (August 17, 2018)

  • Sửa filter thời gian
  • Sửa lệnh cron lỗi

1.0.0 (August 15, 2018)

  • Phát hành lần đầu