Title: Support Hero
Author: Fernando Acosta
Published: <strong>7 Tháng 5, 2018</strong>
Last modified: 9 Tháng 5, 2018

---

Tìm kiếm plugin

![](https://ps.w.org/support-hero/assets/banner-772x250.png?rev=1869973)

Plugin này **chưa được cập nhật với 3 phiên bản mới nhất của WordPress**. Nó có 
thể không được hỗ trợ và bảo trì, và có thể xung đột với các phiên bản WordPress
mới nhất.

![](https://ps.w.org/support-hero/assets/icon-256x256.png?rev=1869973)

# Support Hero

 Bởi [Fernando Acosta](https://profiles.wordpress.org/amgnando/)

[Tải về](https://downloads.wordpress.org/plugin/support-hero.zip)

 * [Chi tiết](https://vi.wordpress.org/plugins/support-hero/#description)
 * [Đánh giá](https://vi.wordpress.org/plugins/support-hero/#reviews)
 *  [Cài đặt](https://vi.wordpress.org/plugins/support-hero/#installation)
 * [Nhà phát triển](https://vi.wordpress.org/plugins/support-hero/#developers)

 [Hỗ trợ](https://wordpress.org/support/plugin/support-hero/)

## Mô tả

#### Make your customers happier by educating them through self-help support

Support Hero is self-service knowledge base that helps companies educate their clients.
Helping them to create and deliver a game changing user education experience that
increases retention and engagement, while reducing customer relationship costs..
Our advanced statistics will tell you what your users search for and what they need
help with That will help you create the support content that matches their common
requests.

With clients like Kissmetrics and Thinkific Support Hero has quietly been transforming
the way users troubleshoot issues on the websites.

Most small software companies can’t afford offering 24/7 customer support. It’s 
just not feasible. The other thing I would add is that offering efficient self help
resources can help a lot with that. Users don’t expect us to be available 24/7, 
but they still appreciate being able to find the answer to their question quickly!

### How it works:

#### Create knowledge base articles and tutorials

Tutorials and FAQs are key to help your users discover your site’s features. With
Support Hero, you can easily create, import, and manage our support resources.

#### Deliver Help 24/7, right within your app or website

95% of users will leave your app if they can’t find the answers to their questions
in less than 1 minute. With Support Hero, you can embed your Help Center within 
your app. It won’t be hard to find!

#### Know what’s working, and what’s not

Our advanced statistics will tell you what your users search for and what they need
help with That will help you create the support content that matches their common
requests.

#### Leverage the statistics to improve your Help Center

Keep improving your support resources to educate your users over time. You’ll then
easily be able to track the results of your efforts within Support Hero.

> I have to say that I have always been very skeptic about
>  help desk support, but
> Support Hero is very straightforward and intuitive. The time spent on the support
> emails has been reduced by the 50%, which is amazing! **Francesca Castaldi, Panel
> Manager at WhatUsersDo**

## Ảnh màn hình

 * [[
 * How does it work – In App Widget
 * [[
 * How does it work – Help Center
 * [[
 * How does it work – Statistics
 * [[
 * Statistics
 * [[
 * Insights
 * [[
 * Create a task

## Cài đặt

 * Upload plugin files to your plugins folder, or install using WordPress built-
   in Add New Plugin installer;
 * Activate the plugin;
 * Navigate to Settings -> Support Hero and fill the plugin options.

## Hỏi đáp

  Installation Instructions

 * Upload plugin files to your plugins folder, or install using WordPress built-
   in Add New Plugin installer;
 * Activate the plugin;
 * Navigate to Settings -> Support Hero and fill the plugin options.

## Đánh giá

Không có đánh giá nào cho plugin này.

## Người đóng góp & Lập trình viên

“Support Hero” là mã nguồn mở. Những người sau đã đóng góp vào plugin này.

Những người đóng góp

 *   [ Fernando Acosta ](https://profiles.wordpress.org/amgnando/)
 *   [ Florian Ernoult ](https://profiles.wordpress.org/floernoult/)

[Dịch “Support Hero” sang ngôn ngữ của bạn.](https://translate.wordpress.org/projects/wp-plugins/support-hero)

### Muốn tham gia phát triển?

[Duyệt code](https://plugins.trac.wordpress.org/browser/support-hero/), check out
[SVN repository](https://plugins.svn.wordpress.org/support-hero/), hoặc theo dõi
[nhật ký phát triển](https://plugins.trac.wordpress.org/log/support-hero/) qua [RSS](https://plugins.trac.wordpress.org/log/support-hero/?limit=100&mode=stop_on_copy&format=rss).

## Nhật ký thay đổi

#### 1.0.0 – 2018/05/10

 * First release.

## Meta

 *  Phiên bản **1.0.0**
 *  Cập nhật lần cuối **8 năm trước**
 *  Số lượt cài đặt **10+**
 *  Phiên bản WordPress ** 4.0 hoặc cao hơn **
 *  Đã kiểm tra lên đến **4.9.29**
 *  Phiên bản PHP ** 5.6 hoặc cao hơn **
 *  Ngôn ngữ
 * [English (US)](https://wordpress.org/plugins/support-hero/)
 * Thẻ
 * [knowledge base](https://vi.wordpress.org/plugins/tags/knowledge-base/)[support](https://vi.wordpress.org/plugins/tags/support/)
 *  [Nâng cao](https://vi.wordpress.org/plugins/support-hero/advanced/)

## Đánh giá

Chưa có đánh giá nào được gửi.

[Your review](https://wordpress.org/support/plugin/support-hero/reviews/#new-post)

[Xem tất cả đánh giá](https://wordpress.org/support/plugin/support-hero/reviews/)

## Những người đóng góp

 *   [ Fernando Acosta ](https://profiles.wordpress.org/amgnando/)
 *   [ Florian Ernoult ](https://profiles.wordpress.org/floernoult/)

## Hỗ trợ

Có điều gì muốn nói? cần giúp đỡ?

 [Xem diễn đàn hỗ trợ](https://wordpress.org/support/plugin/support-hero/)