Mô tả
Octrace Support is a help desk & support ticket system plugin that helps manage your support requests with ease directly from your WordPress site.
Easy support requests management – Spend less time and effort on providing support for your customers and focus on your business instead.
Enjoy Quick and Simple Integration – Just copy-paste two shortcodes from the documentation into your website to start.
Features
- Basic Support Functionality
- Unlimited Support tickets
- Unlimited websites
- Ticket Attachments
- Support Satisfaction Survey
- Ticket Private Notes
- Support Agents Roles & Permissions
- Custom Support Statuses
- Ticket Scheduling
- Guest Tickets
PRO
Extend the basic functionality with Octrace Support PRO version, which includes the following extra features:
- Email Support Module
- Support Products Module
- Automatic Tickets Assignment
Ảnh màn hình
Support Dashboard
Manage Support Tickets
Support Agents
General Support Configuration
Support Status List Configuration
Support Attachments Configuration
Khối
Plugin này cung cấp 2 khối.
- Support Request Form
- Support Ticket List
Cài đặt
From your WordPress dashboard
- Visit Plugins > Add New
- Search for “Octrace Support”
- Activate Octrace Support from your Plugins page
- Add the
Support Request FormGutenberg block into any of your pages to start receiving support requests from it. - Read the documentation to get additional info
Hỏi đáp
-
What kind of support do you provide?
-
Email: Support is provided via support@octrace.com email.
Help Desk: Open a Support Ticket
Đánh giá
Người đóng góp & Lập trình viên
“WordPress HelpDesk & Support Ticket System Plugin – Octrace Support” là mã nguồn mở. Những người sau đã đóng góp vào plugin này.
Những người đóng góp
“WordPress HelpDesk & Support Ticket System Plugin – Octrace Support” đã được dịch qua 1 ngôn ngữ. Cảm ơn những người tham gia dịch vì đóng góp của họ.
Dịch “WordPress HelpDesk & Support Ticket System Plugin – Octrace Support” sang ngôn ngữ của bạn.
Muốn tham gia phát triển?
Duyệt code, check out SVN repository, hoặc theo dõi nhật ký phát triển qua RSS.
Nhật ký thay đổi
1.2.7
Release Date – 1 February 2024
- Fix – Resolved conflict with external login forms
1.2.6
Release Date – 25 November 2023
- Fix – Removed deprecated jQuery code
1.2.5
Release Date – 8 November 2023
- Fix – Improved protocol processing during redirects
- Fix – Security patch
1.2.4
Release Date – 13 February 2023
- Fix – Resolved installation errors
1.2.3
Release Date – 19 March 2022
- Fix – Security patch
1.2.2
Release Date – 27 February 2021
- Added – Guest Ticket
- Fix – Paperclip icon size
1.2.1
Release Date – 12 December 2020
- Fix – Icon visual appearance fix
- Fix – Minor changes
1.2.0
Release Date – 4 November 2020
- Added – Support Agents
- Added – Custom Support Statuses
- Added – Support Customer Survey
- Added – Ticket Private Notes
- Added – Ticket Attachments Module
- Added – Scheduled Tickets Management
- Fix – Ensured Octrace Support doesn’t load unnecessary css and js files.
1.1.0
Release Date – 1 November 2020
- Gutenberg Block: Support Ticket Request Form
- Gutenberg Block: Support Ticket List
1.0.0
Release Date – 30 October 2020
- Octrace Support