HAPPY – Helpdesk Support Ticket System

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2026.09.05 – version 2.0.6
– Fixed: Closed tickets deny view for guest-token and share-link visitors; customers can still view (no reply); staff unchanged
– Added: Reply @kb: KB mention for staff — Visual + Text autocomplete inserts title permalink link
– Fixed: Reply Text (Quicktags) toolbar no longer throws when clicking buttons such as code
– Fixed: Quicktags toolbar hidden again on the Visual tab
– Fixed: Reply TinyMCE toolbar buttons work again; Text → Visual switch no longer errors after HTML/<code> content
– Updated: Frontend and admin ticket screens enqueue the WordPress editor scripts for the reply form
– Updated: Email template appearance now includes a separate Heading text color setting; by default the heading text uses the same color as the email body text

2026.09.02 – version 2.0.5
– Fixed: Unanswered digest email subject no longer appends the HTML ticket list; subject stays plain text
– Fixed: Staff/admin replies email the ticket creator again (Enable defaults + requester email resolution)
– Updated: Frontend ticket list Last Replies column shows last-reply user name before the time
– Updated: Email template — less empty padding; heading shown when set

2026.08.29 – version 2.0.4
– Fixed: Ticket title no longer shows escaped quotes/backslashes (e.g. \\\"Data invalid\\\")
– Fixed: Reply editor — inline images by http(s) URL only; strip base64/blob on save; no convert
– Updated: Reply TinyMCE — disable paste data images; hide Image description / title fields

2026.08.28 – version 2.0.3
– Fixed: Reply TinyMCE no longer jumps scroll to the top while typing long content
– Fixed: Ticket status settings apply correctly on create, customer reply, supporter reply, and close (“Don’t change” leaves status unchanged)

2026.08.22 – version 2.0.2
– Fixed: Guest tickets using an email that already belongs to a WordPress user still receive staff-reply emails
– Fixed: Auto-close now writes Closed status in the database (verified after the notice reply) so tickets are not left as Pending
– Fixed: Auto-close / unanswered checks run at the shorter of the cron interval and the inactivity hours (Pending tickets waiting on the customer are not skipped until the next 12-hour cron)
– Added: New tickets auto-subscribe category Assign Supporter users and email them on create
– Fixed: [happy_working_hours] Your time clock works in widgets outside Happy pages
– Fixed: Email bodies keep line breaks; placeholders ({ticket_id}, {ticket_url}, {reply_content}, {all_field}) replace correctly
– Added: Settings → Tickets — Detect visitor country on/off (default on)
– Added: Admin Happy List Tickets — delete tickets (row action + bulk, support managers only), with confirmation
– Added: Settings → Pages → Author slug (default author_) for author profile URLs; legacy happy_ URLs still work
– Updated: Happy author Save Canned clones unassigned shared replies for that supporter; personal copies are overwritten on save
– Added: Canned shortcodes {ticket_id} (padded), {cursor} (including when on its own line)
– Fixed: Canned replies preserve blank lines; ticket detail drawer responsive on tablet/mobile (≤1024px)
– Updated: My Account Tickets badge — staff: awaiting supporter reply; customers: awaiting customer reply; light-red circle badge
– Fixed: Closed tickets append [#CLOSED] to the title; customers cannot reply on closed tickets
– Fixed: New tickets no longer show as closed / block replies when Close status matches After ticket created
– Updated: System Status report — DB schema, emails, auto-close/unanswered, author slug/URL, canned counts, close status
– Fixed: PHP 8+ white screen risk — avoid $current_user->ID on null; hard-require KB/FAQ caps class; safer ticket list queries
– Fixed: reCAPTCHA v3 create-ticket form — no longer renders happy-recaptcha-align (removes empty gap; v3 stays invisible with hidden token only)
– Updated: Happy author ticket list keeps desktop one-row table layout (like list tickets; no narrow/card stack on profile sidebar width)
– Updated: Happy author “Your canned replies” only for supporters and support managers (own profile)
– Added: Supporters and support managers can edit Knowledge Base and FAQs in wp-admin (all posts; WooCommerce does not block admin)
– Updated: Happy author page ticket list matches the main list-ticket table (status, topic, bulk actions, etc.) without the right-hand filter panel
– Added: Ticket detail — reply author name links to the Happy author page when the viewer may open that profile
– Fixed: Working Hours shortcode — “Your time” clock loads on any page (dedicated working-hours CSS/JS enqueued from [happy_working_hours], not only Helpdesk pages)

2026.08.17 – version 2.0.1
– Fixed: Auto-close cron no longer posts inactivity reply on tickets already closed/resolved or with date_closed set (fresh status check + _happy_auto_closed guard)
– Fixed: Ticket detail — [#CLOSED#] only when status is the configured close status (int/string-safe); strip leftover marker from subject; close action sets status + date_closed and clears ticket cache
– Fixed: Reply ticket — hide canned response HTML list under the dropdown; tighten Quicktags toolbar button styles
– Fixed: Form builder — Cannot set properties of undefined (setting 'settings') when updating section/element editing state
– Fixed: Create ticket with reCAPTCHA enabled — v3 token on submit + hidden submit flag so tickets save; verify only when captcha widget can render
– Updated: WooCommerce My Account tickets badge loads lightweight wc-account-tickets-badge CSS instead of full frontend.css
– Updated: problem-form CSS/JS load only on create-ticket page or happy_forms / happy_single_form shortcodes (filter happy_should_load_problem_form_assets)
– Fixed: Form builder Add Element — restore column width picker (100%/50%/33%/25%) after choosing a field, including when adding on a new row/section
– Fixed: Form builder — cannot add field (elements.length on undefined section); normalize form sections/elements in admin localize
– Fixed: Create ticket form layout/CSS — body styles target form wrapper, scoped box-sizing, default field padding; no longer soft-404 for Woo order gate
– Fixed: Create New Ticket page soft-404 when WooCommerce “Order required” defaulted on or customer had no orders; Order required now defaults off; clearer notice instead of 404
– Fixed: WooCommerce Order required — administrators, support managers, and supporters can see/create tickets without having orders (filter happy_woo_skip_order_requirement)
– Fixed: PHP 8.1 compatibility — null-safe explode/trim/strtolower; guard get_userdata/get_user_by before property access
– Added: Global Enable email notifications switch (Settings → Email); master off stops all plugin emails (enable_email_notifications, filter happy_emails_enabled)
– Added: Unanswered Ticket digest — one email per recipient with the full unanswered list ({unanswered_ticket_list}, {unanswered_ticket_count}); action happy_unanswered_tickets_digest_sent
– Added: Email settings — placeholder guide + clearer section/event descriptions
– Fixed: Email placeholders replace correctly ({ticket_url}, {reply_content}, {guest_token}, {subject}, …); guest/customer emails append guest access token to ticket URL
– Fixed: {ticket_url} no longer depends on Support page being set (uses happy_get_ticket_permalink fallback)
– Fixed: Admin bar “View list tickets” under Site Name — link missing when Support page was front page or had no valid permalink
– Updated: New install List Ticket page default slug is list-tickets (post_name)
– Added: Working Hours → per-day “Day off” checkbox (Fill skips Day off days); Our/Your clocks + Official hour GMT use WordPress site timezone; Your time = browser/OS local
– Added: Appearance → Widgets → List Tickets area (top of tickets column; hidden when empty); registered early so it appears in block Widgets UI
– Updated: Shortcode [happy_working_hours] (replaced [happy_working_hour]); Holiday Start/End use Y-m-d date pickers; auto-delete expired holiday events (default on)

2026.08.05 – version 2.0.0
– Added: Auto-close cron interval setting (default 12 hours)
– Added: Secondary DB indexes; gated frontend assets; performance helpers for lists
– Updated: Defaults auto-close 72h / unanswered 24h; tickets_per_page from settings
– Fixed: Customer email content key migration; holiday shortcode; settings save pollution
– Added: Auto-close tickets after N hours without customer reply (with optional close reply message); 0 = disabled
– Added: Unanswered ticket alert — email admin after N hours without supporter reply; 0 = disabled (Email → Unanswered Ticket)
– Added: Ticket list row classes for overdue no-response tickets (happy-ticket-overdue, happy-ticket-unanswered-overdue, happy-ticket-awaiting-customer-overdue)
– Added: Extensibility — lifecycle do_action / apply_filters across tickets, replies, email, cron, access, lists, settings, FAQ/KB (see docs/HOOKS.md)
– Added: WooCommerce create form — require order + order item when Order required; show Order / Order item on ticket content
– Fixed: Style settings (table header/footer + tickets/replies pagination colors, custom CSS) now apply on the frontend
– Fixed: Auto-close tickets — query now targets supporter last-replies, paginates safely, and runs via WP-Cron + traffic fallback (auto_close_cron_interval_hours)
– Fixed: Close Ticket email is only sent on auto-close (controlled by “Send email on auto-close”); manual status changes no longer send email
– Fixed: Frontend tickets-per-page (cookie/request) respected in AJAX list refresh
– Fixed: WooCommerce order/item values submit correctly when selects sit outside the form (form attribute); item dropdown JSON escape; fields stacked one per row
– Added: Reports admin page — tickets created by day/month/year with status and category charts
– Added: WordPress dashboard widget — today’s tickets by form/category and completed count
– Added: System Status admin page (WordPress, server, plugin tables, pages) with support request form emailed to support@villatheme.com
– Added: Ticket title display format settings (padded ID, custom placeholders) in Tickets settings
– Added: Category counters on ticket list filters (Pending + Processing + Urgent)
– Added: Problem counters on ticket list filters (Pending + Processing + Urgent)
– Added: Frontend ticket list — filter by supporter (support managers only) with active-ticket counters
– Added: Admin tickets list — Select All and Shift+click range selection
– Added: Admin tickets list — bulk Assign to supporters (multi-select)
– Added: Bulk actions — Add categories / Remove categories (admin list + frontend supporter list)
– Added: Frontend ticket list — Supporter column and bulk Assign supporters (support managers only)
– Added: Ticket information — assign supporters (support managers only); new tickets start unassigned
– Added: Share ticket — Restricted / Shared with unique share link; view and reply without login; replies attributed to ticket owner
– Added: Admin tickets list — filter by supporter
– Added: Admin tickets list — sortable columns and Screen Options for visible columns
– Added: Admin ticket detail — “View ticket” button opens the frontend ticket URL
– Added: Pretty permalinks for tickets (/{list-page}/{id}-{slug}/) and author profile (/{list-page}/happy_{username}/)
– Added: Theme template overrides via {theme}/happy-helpdesk-system/ (child → parent → plugin)
– Added: Guest ticket access via secure _guest_token links (email {guest_token}, thank-you page, view/reply without login)
– Added: Knowledge Base directory layout with live search ([happy_list_kb layout="directory"])
– Added: FAQs accordion layout grouped by category with search ([happy_list_faq layout="accordion"])
– Added: Descriptions for all settings fields and sections
– Added: Permalinks settings for Knowledge Base / FAQs base slugs (Settings → Permalinks)
– Added: Editable Knowledge Base and FAQs archive subtitles in Page settings
– Updated: Ticket list title shows formatted ID + subject (e.g. #000001 Title); same on ticket detail
– Updated: Default ticket list hides Closed and Resolved tickets until filtered by status
– Updated: Ticket list default sort by status priority (Urgent → Pending → Processing → Resolved → Closed), then latest update
– Updated: Hide categories, problems, and supporters with zero active-ticket counters in list filters
– Updated: Removed ID column from ticket list; ID is shown in the Topic title
– Updated: Ticket list pagination — page counter and tickets-per-page on the same row; matched font sizes with reply editor
– Updated: Ticket replies (frontend + admin) — chat-style cards; customer left, supporter right with sky-blue border
– Updated: Frontend ticket reply — reply form always visible (removed show/hide reply toggles)
– Updated: Create ticket — “Back to Tickets” above the form (top-left), outside the form card
– Updated: Clearer Email and Page settings copy / shortcode help
– Updated: Removed [CANNED] label from replies when using a canned response
– Updated: Frontend ticket list (mobile ≤782px) — card layout for managers; status icon on same row as title
– Updated: Frontend ticket list (mobile) — Filter panel opens as left drawer with dark overlay
– Updated: Ticket detail (mobile, supporters) — Ticket information opens as right drawer with dark overlay
– Updated: Frontend bulk Assign / Categories selects (mobile) — multi-select expands and dropdown pushes content down
– Updated: List filter counters cached; admin/detail batch helpers; DataTables removed from frontend bundle
– Updated: Google reCAPTCHA v2/v3 (login/register/lost-password + create form when Captcha enabled); v3 score threshold
– Fixed: Administrator blocked from creating tickets by WooCommerce order check
– Fixed: Empty Problem column when ticket has no/invalid form ID
– Fixed: Bulk status change UI when selecting tickets
– Fixed: Knowledge Base / FAQ archive titles no longer show “Archives:” prefix
– Fixed: Single Knowledge Base — views count and linked categories display
– Fixed: reCAPTCHA verify scope, v2 onload timing, missing site key on create form
– Updated: [happy_working_hours] — Online/Offline outline badges, official hours, live clocks (no solid red fill)
– Added: WooCommerce My Account Tickets menu — red badge for Pending ticket count
– Added: Widget area “List Tickets” above the frontend ticket list (shortcodes supported)

2026.06.26 – version 1.0.12
– Updated: Compatible with WP 7.0

2026.03.07 – version 1.0.11
– Fixed: Fixed some error

2025.12.12 – version 1.0.10
– Fixed: Fixed security
– Updated: Compatible with WP 6.9

2025.11.26 – version 1.0.9
– Fixed: Fixed security

2025.10.15 – version 1.0.8
– Fixed: Fixed security

2025.08.02 – version 1.0.7
– Fixed: Fixed security

2025.07.26 – version 1.0.6
– Updated: Update support class
– Updated: Compatible with WP 6.8.2 and WC 10.0.3

2025.04.18 – version 1.0.5
– Updated: Update support class
– Updated: Compatible with WP 6.8 and WC 9.8
– Fixed: Fixed display FAQs list

2025.02.28 – version 1.0.4
– Updated: Min file
– Updated: Compatible with Wc 9.7 and WP 6.7.2
– Updated: Update support class

2025.01.03 – version 1.0.3
– Dev: Add filter hook ‘helpdesk_user_role_administrator’ , ‘helpdesk_get_users_role_administrator’
– Updated: Compatibility check with WP 6.7.1 and WC 9.5

2024.11.18 – version 1.0.2
– Added: Add more allowed file type
– Updated: Compatibility check with WP 6.7 and WC 9.4
– Updated: Update hook compatible with add ons for Envato
– Fixed: Resolved the issue where not all items in WooCommerce orders were displayed.

2024.08.28 – version 1.0.1
– Fixed: Fixed some error

2024.08.06 – version 1.0.0
~ The first released.