Title: Fortuna AI Customer Service
Author: Fortuna
Published: <strong>4 Tháng 5, 2026</strong>
Last modified: 4 Tháng 5, 2026

---

Tìm kiếm plugin

![](https://ps.w.org/fortuna-cs/assets/banner-772x250.png?rev=3522014)

![](https://ps.w.org/fortuna-cs/assets/icon-256x256.png?rev=3522014)

# Fortuna AI Customer Service

 Bởi [Fortuna](https://profiles.wordpress.org/hirefortuna/)

[Tải về](https://downloads.wordpress.org/plugin/fortuna-cs.1.0.0.zip)

 * [Chi tiết](https://vi.wordpress.org/plugins/fortuna-cs/#description)
 * [Đánh giá](https://vi.wordpress.org/plugins/fortuna-cs/#reviews)
 *  [Cài đặt](https://vi.wordpress.org/plugins/fortuna-cs/#installation)
 * [Nhà phát triển](https://vi.wordpress.org/plugins/fortuna-cs/#developers)

 [Hỗ trợ](https://wordpress.org/support/plugin/fortuna-cs/)

## Mô tả

Fortuna AI Customer Service connects your WooCommerce store to the hosted Fortuna
service.

Use this plugin to:

 * connect a WooCommerce store to your Fortuna account
 * sync store, product, and order data into Fortuna
 * keep order and product changes up to date
 * support approval-aware actions such as refunds through Fortuna

This plugin is a connector for the hosted Fortuna customer service platform. A Fortuna
account is required.

Fortuna is operated by Fortune Global Ltd, 24 Athol Street, Douglas, IM1 1JA, Isle
of Man.

Service and legal links:

 * Website: https://hirefortuna.com
 * Terms of Service: https://hirefortuna.com/terms
 * Privacy Policy: https://hirefortuna.com/privacy
 * Contact: https://hirefortuna.com/contact

## Ảnh màn hình

 * [[
 * The WordPress plugin page before a recovery link is loaded.
 * [[
 * The WordPress plugin page after a setup link has been loaded and is ready to 
   connect.
 * [[
 * The connected plugin state after the first sync completes.
 * [[
 * The Fortuna onboarding screen that guides the WooCommerce plugin-first setup 
   sequence.

## Cài đặt

#### Install from WordPress.org

 1. Start in Fortuna Connections and choose WooCommerce.
 2. Enter the live WordPress site URL for the WooCommerce store.
 3. Fortuna opens the WordPress approval screen for that site. Log in as a WordPress
    administrator and approve the request.
 4. Fortuna installs or opens `Fortuna AI Customer Service`, starts the connect flow,
    and returns after the first sync completes.
 5. If automatic install is unavailable, install the plugin from `Plugins -> Add New`,
    open `Fortuna AI Customer Service`, and use the recovery setup link only when Fortuna
    or support asks for it.
 6. Use the activation key shown on your Fortuna onboarding page only if Fortuna support
    instructs you to use the manual fallback.

#### Install from a review zip

 1. Use this path only when Fortuna or support provides the review zip.
 2. In WordPress admin, go to `Plugins -> Add New -> Upload Plugin`.
 3. Upload the `fortuna-cs` zip package.
 4. Activate the plugin.
 5. Open `Fortuna AI Customer Service`.
 6. If Fortuna did not open the setup automatically, paste the recovery setup link 
    into `Recovery setup link`, click `Use setup link`, then click `Connect with Fortuna`.
 7. Keep the original WordPress tab open while Fortuna finishes the first sync.
 8. Use the activation key shown on your Fortuna onboarding page only if Fortuna support
    instructs you to use the manual fallback.

## Hỏi đáp

### Do I need a Fortuna account?

Yes. The plugin connects a WooCommerce store to the hosted Fortuna service.

### Does the plugin work without WooCommerce?

No. WooCommerce must be installed and active before you activate the plugin.

### How does store connection work?

The normal path starts in Fortuna Connections. Enter the live WooCommerce site URL,
approve the request in WordPress, and Fortuna installs or opens the plugin for that
store. The `Recovery setup link` field is a fallback for manual zip installs or 
expired handoffs; do not paste the browser URL from Fortuna. Activation key entry
remains available only as a support-assisted fallback.

### Can support help me point the plugin at a different Fortuna backend for verification?

Yes. `Fortuna AI -> Settings` includes an optional `Backend API Base` field for 
support-assisted verification or controlled local testing. Leave it blank for the
normal hosted Fortuna service. Use a fully qualified backend such as `http://127.0.0.1:
8790/api/v1` only when you intentionally need a WordPress test store to connect 
against a non-production Fortuna environment.

### What does the plugin sync?

The plugin syncs store metadata, products, categories, orders, policies, shipping
methods, and payment gateway context used by Fortuna.

### Does the plugin connect to an external service?

Yes. When you use the connect flow, load a Fortuna setup link, or run the connector
after activation, the plugin exchanges setup and connector requests with the hosted
Fortuna service at `app.hirefortuna.com` and `api.hirefortuna.com`. After you connect
your store, the plugin sends the store data needed for support automation, including
store metadata, products, categories, orders, policy content, shipping methods, 
and payment gateway context. The plugin settings also include an advanced backend
override for support-assisted verification or controlled local testing. The service
terms are at https://hirefortuna.com/terms and the privacy policy is at https://
hirefortuna.com/privacy.

## Đánh giá

Không có đánh giá nào cho plugin này.

## Người đóng góp & Lập trình viên

“Fortuna AI Customer Service” là mã nguồn mở. Những người sau đã đóng góp vào plugin
này.

Những người đóng góp

 *   [ Fortuna ](https://profiles.wordpress.org/hirefortuna/)

[Dịch “Fortuna AI Customer Service” sang ngôn ngữ của bạn.](https://translate.wordpress.org/projects/wp-plugins/fortuna-cs)

### Muốn tham gia phát triển?

[Duyệt code](https://plugins.trac.wordpress.org/browser/fortuna-cs/), check out 
[SVN repository](https://plugins.svn.wordpress.org/fortuna-cs/), hoặc theo dõi [nhật ký phát triển](https://plugins.trac.wordpress.org/log/fortuna-cs/)
qua [RSS](https://plugins.trac.wordpress.org/log/fortuna-cs/?limit=100&mode=stop_on_copy&format=rss).

## Nhật ký thay đổi

#### 1.0.0

 * Initial public connector release for WooCommerce stores using Fortuna.

## Meta

 *  Phiên bản **1.0.0**
 *  Cập nhật lần cuối **7 ngày trước**
 *  Số lượt cài đặt **Ít hơn 10**
 *  Phiên bản WordPress ** 5.8 hoặc cao hơn **
 *  Đã kiểm tra lên đến **6.9.4**
 *  Phiên bản PHP ** 7.4 hoặc cao hơn **
 *  Ngôn ngữ
 * [English (US)](https://wordpress.org/plugins/fortuna-cs/)
 * Thẻ
 * [automation](https://vi.wordpress.org/plugins/tags/automation/)[customer support](https://vi.wordpress.org/plugins/tags/customer-support/)
   [helpdesk](https://vi.wordpress.org/plugins/tags/helpdesk/)[refunds](https://vi.wordpress.org/plugins/tags/refunds/)
   [woocommerce](https://vi.wordpress.org/plugins/tags/woocommerce/)
 *  [Nâng cao](https://vi.wordpress.org/plugins/fortuna-cs/advanced/)

## Đánh giá

Chưa có đánh giá nào được gửi.

[Your review](https://wordpress.org/support/plugin/fortuna-cs/reviews/#new-post)

[Xem tất cả đánh giá](https://wordpress.org/support/plugin/fortuna-cs/reviews/)

## Những người đóng góp

 *   [ Fortuna ](https://profiles.wordpress.org/hirefortuna/)

## Hỗ trợ

Có điều gì muốn nói? cần giúp đỡ?

 [Xem diễn đàn hỗ trợ](https://wordpress.org/support/plugin/fortuna-cs/)