Facebook Chat Plugin – Live Chat Plugin for WordPress

Mô tả

The Facebook Chat Plugin is a free and easy to use tool to connect with customers on your website. With a few clicks, you can add the plugin to your website, enabling customers to message you while browsing your website. Chats started on your website can be continued in the customers’ Messenger app, so you never lose connections with your customers. Even those without a Facebook Messenger account can chat with you in guest mode, so you can reach more customers than ever.

“Having an open line of communication with our customers gives them a sense of confidence from the browsing stage to final checkout,” said Ryan Pamplin, CEO of BlendJet. “We noticed that customers who engage with us are three to four times more likely to checkout. With the Chat Plugin allowing us to reach more customers, we’ve tripled our sales since offering it as a customer engagement channel.”

Key features of the Chat Plugin:

  • No disconnection: Using the plugin creates a long-lived thread between you and your customers in Messenger. Customers can start a chat on your website and carry on in their mobile device with the Messenger app.
  • Chat transcripts are automatically created in the customer’s Messenger account
  • The familiar, modern interface of Messenger builds trust and encourages your customers to engage with you
  • You can use the same Inboxes on desktop and mobile that you use to manage your Facebook page messaging
  • You can set up hours of availability, auto replies and FAQ to serve customers when you’re not available

Ảnh màn hình

  • Facebook Chat Plugin on your website
  • Facebook Chat Plugin on mobile view
  • Starting a conversation via the Chat Plugin
  • Facebook Chat Plugin settings page on first installation
  • Set your desired language, guest mode and customize the greeting text
  • Facebook Chat Plugin settings page after successful setup

Cài đặt

Không có ý kiến ​​nào.

Yêu cầu phiên bản WordPress :3.9 hoặc cao hơn

Yêu cầu phiên bản PHP :5.2.4 hoặc cao hơn

Facebook Presence
In order to use the Chat Plugin, you will need to have a published Facebook Page. You can find a list of your Facebook Pages by following this link. If you do not have a Facebook Page, you can create one for free here.
Once you have your Facebook Page ready, you will be asked to login to Facebook on the computer or device you are using to install the plugin. You can then follow the directions below.

đang cài đặt

To install the Chat Plugin:
1. Log in to your WordPress dashboard, navigate to the Plugins menu and click Add New.
2. In the search field, type ‘Facebook Chat Plugin’ and click ‘Search Plugins’. Select the plugin authored by ‘Facebook’. You can install it by simply clicking ‘Install Now’.

đang cập nhật

Theo dõi Nền tảng và phiên bản Facebook, tất cả các phiên bản sẽ được hỗ trợ trong 2 năm kể từ khi ra mắt. Cập nhật nên an toàn và dễ dàng.

Cấu hình plugin để sử dụng lần đầu

After navigating to the Chat Plugin settings page, click on ‘Setup Customer Chat.’ A new window will appear for setting up the plugin and you will be asked to select the Facebook Page you want to use. Next, you will go through the plugin setup with the following steps:
1. You will be asked to select the language and you can customize the greeting message. The default greeting is “Hi! How can we help you?”
2. The next screen allows you to select your response time and chat color. By setting the response time, you can set expectations with your customers on when they will receive a response
3. Next, click on ‘Finish’ to save these settings and click ‘Done’ to close this window. The Messenger customer chat plugin should now be installed.
4. You can rerun the setup by clicking ‘Edit Customer Chat’. To remove the plugin, you can deactivate the plugin/uninstall it.

Vậy là xong! Bạn đã thiết lập xong. Bây giờ tất cả khách truy cập vào trang web WordPress của bạn sẽ thấy plugin trò chuyện của khách hàng Messenger và có thể nhắn tin cho bạn .

Hỗ trợ

If you get stuck, or have any questions, you can ask for help in the Messenger Platform Developer Community.

Hỏi đáp

What do I need before setting up the Chat Plugin on my website?

Bạn sẽ cần phải có Trang Facebook được xuất bản và đăng nhập vào Facebook trên máy tính hoặc thiết bị của bạn .

Làm thế nào để các plugin hoạt động?

The plugin is a snippet of JavaScript code that runs on your WordPress website. There will be a small Messenger chat bubble that loads with your website in the lower right corner. Your customers can click on it at anytime and message you. It works on both mobile and desktop.

Tôi có thể xem tất cả tin nhắn của mình ở đâu?

On the desktop, you can see all messages in your Page Inbox. Navigate to your Facebook Page on Facebook and click on ‘Inbox’ at the top. On mobile, you can download the Facebook Pages Manager app and navigate to Inbox. You can also link your Page account to your Messenger app and access all your messages there.

Tôi cần những quyền nào trên Trang để kích hoạt tính năng trò chuyện của khách hàng Messenger ?

Bạn cần phải là quản trị viên của Trang .

Tôi có thể xem phân tích nhắn tin cho trang Facebook của mình không?

On the desktop, go to your Facebook page, and click on Insights on the Navigation bar. On the left hand side, click on Messaging to see your messaging analytics.

Tôi có thể tìm hỗ trợ ở đâu?

Please refer to our troubleshooting guide for the most common issues and how to resolve them.
If you get stuck, or have any questions, you can ask for help in the Messenger Platform Developer Community. If you would like to file a bug, please use the Facebook Bug tool found here.

Đánh giá

24 Tháng Mười Một, 2021
Not very demanding to set up and can be stylized on a basic level. I am happy as it doesn't cost and had the impression that there is a serious developer team behind it. However, the first time I installed and set it up it didn't show up on the website straight away. So that latency confused me a bit. Other than that it is very good.
23 Tháng Mười Một, 2021
It is so nice to be able to offer *chat* on my small business website without having to pay for a service or expensive plugin. It works great for Facebook users and people who are not on Facebook.
19 Tháng Mười Một, 2021
A lot of people hate on Facebook but I love what they do. This plugin shows how much they want to help people get into business and change their world positively. The only thing I think will make it a 5 stars for me is if I had a way to make it more loading-friendly... either by shrinking the amount of request it sends to the server (over 50!!) or simply by delaying the appearance of the bubble until after the above the fold is completely loaded in order to trick websites speed testers like Google Pagespeed and GTMetrix. Thanks Facebook!
14 Tháng Mười Một, 2021
easy to use and useful . connected with my Facebook page tightly. good
Đọc tất cả 179 đánh giá

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“Facebook Chat Plugin – Live Chat Plugin for WordPress” đã được dịch qua 12 ngôn ngữ. Cảm ơn những người tham gia dịch vì đóng góp của họ.

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Nhật ký thay đổi

2.2 – Jun 30, 2021

  • Tested up to WordPress 5.7.2
  • Product rename! (“Facebook Chat Plugin”)
  • Fixed PHP8 issues
  • Fixed issue with initialisation of ajax_object (Github issue #10)
  • Improvements and fixes to the Advanced Configuration page deployment selector
  • Added review prompt card to solicit feedback from users

2.1 – May 1, 2021

  • Tested up to WordPress 5.7.1
  • Added new configuration options for admin to specify which pages to deploy the plugin on

2.0 – Dec 1, 2020

  • Tested up to WordPress 5.5.3
  • Added translations for strings on admin panel settings and css fix

1.9 – Nov 3, 2020

  • Tested up to WordPress 5.5.3
  • Added troubleshooting links in plugin settings page and faq’s

1.8 – Sept 28, 2020

  • Tested up to WordPress 5.5.1
  • Added instruction links in plugin install page

1.7 – Aug 5, 2020

  • Tested up to WordPress 5.4.2
  • Added Plugin versioning

1.6 – July 27, 2020

  • Fix security issue

1.5 – April 29, 2020

  • Fix undefined variable error message

1.4 – April 13, 2020

  • Tested up to WordPress 5.3.2
  • Simplify installation flow

1.3 – June 17, 2019

  • Đã thử nghiệm lên tới WordPress 5.2.1
  • Đã sửa lỗi bảo mật Sự

1.2 – February 28, 2019

  • Đã thử nghiệm lên tới WordPress 5.1
  • Đã sửa lỗi với Safari Đã sửa lỗi
  • Khắc phục: Trường hợp cạnh có nhiều SDK được tải trên trang dẫn đến plugin không tải

1.1 – October 31, 2018

  • Plugin được cập nhật để sử dụng SDK Facebook JS mới
  • Khắc phục: Thông báo lỗi trong đoạn mã

1.0 – September 24, 2018

  • Plugin được phát hành cho tất cả người dùng