Cancel order request / Return order / Repeat Order / Reorder for WooCommerce

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Can I still have order cancellation button

Yes, you can have an order cancellation / refund button. The order cancellation button is shown for orders with status Failed or On-hold, so you can make the request button show for other order statuses.

Can I show Cancel request button for Processing order

Yes. Just select the Processing status in the plugin settings and it will show for orders with status Processing.

How to allow customer to send reason for the order return along with the cancellation request

Yes. This option is available in the plugin by default. When the customer clicks the cancel order button they will be asked to enter a reason for the order cancellation.

Where can I see the order return reason

The admin will receive the order cancellation reason in the email, and can see the reason on the order page as well.

How admin will know above the order cancellation request

The admin will receive an email and can see the request in the dashboard.

How to decline the order cancellation request

By changing the status of the order from Cancel Request to Processing or Complete.

How to accept the order cancellation request

By changing the order status to the Cancelled state we can mark the order as cancelled.

How customer will know his cancellation request was decline

When you change the order status to Complete or Processing, the user will receive an email stating their order cancellation request was declined.

How customer will know if his order cancellation request was accepted

The customer will receive an email stating their cancellation request for the order was accepted.

I want to change the wordings of the email

You can do that using the translation file. All text is translation-supported; we have added the language POT file.

I want to show custom note to the customer when they want to cancel order

Yes. You can specify a special message that will be displayed to the customer when they click the cancel order button.

I want to hide the order cancellation request button after certain period of time

Yes. You can set the time in minutes after placing the order, after which the order cancellation option will no longer be available.

I want to give a list of cancellation reasons to customer to select from

Yes. Add multiple reasons, one per line, and they will be shown in the cancellation request form to the customer.

There is Click to view order details link in the email send to the customer

This link is added by the plugin so customers can easily view their order details outside the email.

Can Guest customer send a order cancellation request

Yes, they can send cancellation request too.

From where does the guest customer send cancellation request

They have the cancellation request link on the Thank You page. The link for the order detail page is also added in the email sent to guest customers so they can go to the Thank You page and access the cancellation request button.

Don’t want customer to submit cancellation request with reason

There is an option in the plugin to make the reason a required field; when enabled the user must either select a reason or describe the reason.

I want to show repeat order button on order that failed

Yes you can enable the repeat order button on specific order status, or on all the orders

What will happen to the product that are in user cart when repeat order is clicked

If their cart is empty it will directly put the product in the cart and show a success message. If they have products in their cart it will give the option to either merge the products into the existing cart or replace the existing cart products.

What if their old order has some product that is out of stock or not sold any more

In that case the plugin will add all other products to the cart and inform the customer that certain products can’t be added to the cart.

Will it show order again button on the View order and Order success page

Yes, you also have the option to disable order again button as well

Can user directly cancel order instead of waiting for the admin approval

At present there is no such configuration in the plugin, but you can add the code below in your theme’s functions.php file to directly mark the order as cancelled:
add_filter(‘pisol_corw_cancel_request_new_status’,function($status){ return ‘cancelled’; } );

Cancelled order reason will be auto added in the Order note

Yes. The plugin will automatically add the order cancellation reason in the order note.

Can I disable reason addition in Order note

Yes. You can disable cancellation reason addition in the order note by using the filter function below:
add_filter(‘pisol_corw_order_note_filter’, ‘__return_false’);

Allow image upload option

Pro version allows users to upload one image file with the order cancellation reason

Don’t want to give order cancellation request option if payment is Cash on delivery (or some specific payment method)

This is available in the Pro version; it allows you to disable the cancellation request option for orders whose payments were made through a specific payment method.

I want to disable the cancellation request option for specific group of customer

This is available in the Pro version; it allows you to disable the cancellation option based on the user role.

Does Repeat Order / Reorder plugin share any of my data or my customer data? (GDPR)

No. Repeat Order will keep all your data inside your WordPress. No data is transmitted to us or any third-party service.

Does it allow Partial cancellation of order

This is available in the PRO version; it allows you to cancel part of an order. For example, if a customer ordered 2 units of Product A and 2 units of Product B and now doesn’t want Product A and only wants 1 unit of Product B, they can place a cancellation request for the order.

How to issue the refund for partial cancelled order

You have to issue the refund using the WooCommerce refund method. It depends on the payment gateway used; if the gateway allows auto-refunds, it will be processed automatically when you issue the refund. If it does not allow auto-refunds, you must issue the refund manually via the payment gateway.

Can it auto issue refund for cancellation request in Wallet

In the Pro version you have the option to auto-issue refunds in TerraWallet. If you have the TerraWallet plugin installed and activated, you can enable this option and it will auto-issue the refund in TerraWallet.

Can I give option to customer to accept refund in their Wallet

In the Pro version you can give customers the option to accept refunds in their Wallet; if they accept, the refund will be issued to their Wallet (TerraWallet).

Which wallet plugins are supported

At present only TerraWallet is supported. If you use another wallet plugin and want integration, please contact us.

Is it HPOS compatible

Yes. Both the Free and PRO versions are HPOS compatible.