AnswerForce

Mô tả

AnswerForce ChatSupport is a customer communication, support, and analytics tool that enables you to provide direct support to visitors on your WordPress site. Give your website visitors a personalized experience every time with the AnswerForce plugin. Build lasting relationships, empathize with challenges, and provide instant answers to customer questions.
We provide a 24/7 live chat answering service where our associates can answer incoming chats on your behalf. We work with you to create a detailed knowledge base, enabling our chat associates to provide consistent, on-brand responses, capture leads, take messages, or book appointments. Never miss a lead or sale again and provide instant support when your customers need it with a 24/7 chat associate.
The chat dashboard is where you communicate with your website visitors, customize your widget’s style and behavior as well as analyze your web traffic. You can add as many team members as required and answer an unlimited number of chats yourself at no extra cost.

AnswerForce ChatSupport benefits

  • 24/7 Support
  • Answer an unlimited amount of chats yourself at no extra cost
    -Immediately interact with customers when they need it
    -Capture leads
    -Build relationships
    -Improve customer satisfaction
    -Analyze your web traffic and gain valuable insights
    -Resolve customer problems within minutes

24/7 live chat answering service

Your website is always open so why not your support?

We can help you answer your customers’ questions, capture leads, take messages, and more. Choose to have our agents answer your chats 24/7, or whenever you’re unavailable.

How it works with WordPress

The AnswerForce plugin allows you to put a chat widget on your WordPress-powered website. Visitors on your site click the widget to start chatting with a team member through the chat dashboard. If you are unavailable, one of our associates will answer the chat on your behalf.

FAQs

How do I start using AnswerForce ChatSupport?

After installing the plugin, navigate to the AnswerForce chat dashboard. All you need to do is set your status to available and you’ll be ready to start answering chats from your website visitors.

How much does it cost?

You will pay a monthly AnswerForce subscription which gives you access to the chat dashboard and 24/7 answering service. You can chat with us on our website to find out more.

Can I answer chats myself?

You can answer an unlimited amount of chats yourself at no extra cost.

How do I get updated on chats answered by AnswerForce?

We send you immediate notifications whenever an AnswerForce chat associate answers a chat on your behalf. You can view these via our AnswerForce app or through your client portal. You can also view all chat transcripts in full through the chat dashboard.

What is ChatSupport?

ChatSupport is AnswerForce’s product which is used to provide our 24/7 live chat answering service. You can find out more about ChatSupport here.

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